Refund policy

Cancellation

You may cancel your order within 24 hours of placing it for a full refund.

Once your order has been processed or shipped, it can no longer be canceled

Returns (if applicable)

We accept the return of products within 60 days of delivery of the product.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please ask our customer service to make sure you send the package to the right address. 

Notes

1.Custom-order or personalized items do not have a right to 60 days refund.
2.If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.
3.If due to our reasons, the goods received are damaged or not correct, the consumer is not required to bear the shipping fee for this reason.
4.No restocking fee to be charged to the consumers for the return of a product.;

Refunds (if applicable)

Once you submit a return request, our customer service team will review it and respond within 48 hours.

Once your returned item is received and inspected, we will send you an email confirming receipt and notifying you whether your refund has been approved or rejected.

If approved, your refund will be processed within 3–7 business days. The refund will be issued to your original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your card issuer or payment provider.

Return Shipping

Customers are responsible for return shipping costs.

Original shipping fees are non-refundable.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

After receiving your refund request, our customer service will process it within 48 hours. The refund will usually reach your account within 3 to 10 working days. The exact arrival time depends on your card-issuing bank. Next, contact your bank. There is often some processing time before a refund is posted.

Please feel free and contact our Customer service at support@leooish.co.uk, if you have any question.

Return Address: 900 Turnbull Canyon Dr Unit A12 ,City of Industry 91745